The questions people ask before buying, and the ones they ask on the day the parcel arrives. If yours is missing, email us using the address at the foot of the page.
Choosing
Ready-assembled or flat-pack?
Flat-pack travels safely up a narrow staircase and costs less to ship; ready-assembled saves you an afternoon. The dimensions on the product page are the assembled size — measure your doorway first.
What do the numbers on the page mean?
Every product page carries overall dimensions, material and load rating, listed as the maker publishes them. Where a figure is not published we leave it blank rather than invent one.
Buying and delivery
What does delivery cost?
Free on orders of ₹1,999 and above. Below that, one flat ₹79 covers the whole order — no handling, packing, fuel or remote-area fees.
How long does it take?
Handling is 2 to 4 business days, then transit 4 to 12 business days — about 4 to 7 business days to metro PIN codes and 7 to 12 business days elsewhere in India. Total from Kanpur, Uttar Pradesh: 6 to 16 business days. Orders confirmed after 2:00 PM IST join the next working day queue.
How can I pay?
UPI before dispatch, or Cash on Delivery when the parcel arrives. We do not accept credit cards, debit cards or PayPal, there is no card form on this site, and we do not offer EMI. Prices are in Indian rupees (INR).
Do you ship outside India?
No. We deliver within India only.
On arrival
Is this normal, or is it a fault?
Normal: a faint finish smell for the first week and small variation in wood grain and colour between pieces. A fault is different: a panel arrives cracked or chipped, a fitting is missing from the hardware pack, the frame does not sit square, or a drawer does not run. Report a fault within 48 hours of delivery with the unboxing video.
Is anything not included?
Unless the product page lists it in the box, no — we do not supply assembly service, wall anchors for your wall type and any styling props in the photograph, because an anchor must match your wall, and we do not send fitters. Buy those locally.
Care, returns and warranty
How do I look after it?
Wipe spills off the surface straight away, keep the piece out of direct sun, and re-tighten the fittings after the first month.
What is the return window?
7 days from delivery. The item must be unused, complete in the original packaging, with the invoice. Approved refunds are processed within 7 business days once it reaches us.
Is there a warranty?
We offer no six-month or manufacturer warranty of our own and we do not claim one. Where the maker provides a warranty, the card in the box governs it and we will point you to the right service channel. What we cover is condition on arrival.
Can I visit and see one?
No — we are online only, with no shop or showroom to visit. The registered address is where orders are packed and dispatched. That is exactly why overall dimensions, material and load rating are spelled out on every product page.
Still need us?
- Solviera Plaza — sole proprietorship
- Address: 7/119, Near Kanpur Vidya Mandir, Khalasi Line, Swaroop Nagar, Kanpur, Uttar Pradesh, 208002, India
- Phone: +91 91291 13821
- Email: customersupport@solvieraplaza.shop
- Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.